Refund policy
Refund Policy
Last updated: August 27, 2026
Overview At Finn and Rory Pet Care, we are committed to providing exceptional in-home pet care. Because our services are rendered in person, our refund policy reflects the nature of service-based work.
Payment Payment is collected in person at the end of your meet-and-greet appointment. By agreeing to move forward at the meet-and-greet, you acknowledge and accept our pricing and these payment terms.
Cancellations & Refunds We understand that plans change. Our cancellation policy is as follows:
- 72+ hours notice: Full refund
- 48 hours notice: 50% refund
- 24 hours or less: No refund
Notice is calculated from the scheduled start time of your service.
Service Concerns If you are unsatisfied with a service, please contact us within 24 hours of the service date. We will work with you to make it right, which may include a complimentary follow-up visit or a partial credit toward a future service, depending on the circumstances.
Non-Refundable Services Services that have been fully rendered are generally non-refundable. Exceptions may be made at the sole discretion of Finn and Rory Pet Care.
Contact Us If you have questions or concerns about a service, please reach out through finnandrory.com. We value your trust and will always do our best to resolve any issues promptly.