Frequently Asked Questions

Answers to our most common questions, because your peace of mind matters.

How can I get in touch with you?

You can reach us through our Contact page, by email, direct message on Facebook, or you can call at 803-243-1486. We aim to respond to all inquiries as soon as possible.

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Do you care for all types of pets?

We specialize in dogs, but may care for cats or other small animals on a case-by-case basis. Please contact us before booking if you have a non-standard pet so we can ensure we're the right fit.

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How much do your services cost?

Pricing varies by service type and duration. You can view our full pricing on the Booking page. We believe in transparent, fair pricing with no hidden fees.

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What is your cancellation policy?

We understand plans change! Full refund if cancelled 72+ hours in advance. Cancellations made 48 hours in advance receive a 50% refund. No refund for cancellations made 24 hours or less before the service. Payment is collected in person at the end of the meet-and-greet.

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What areas do you serve?

We currently serve the Kershaw county area. During booking, you'll be prompted to enter your address to confirm you're within our service zone. If your unsure please fill free to contact us!

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What is the meet-and-greet, and is it required?

Yes! All new clients are required to complete a complimentary meet-and-greet before their first booking. This 20–30 minute visit allows us to meet you and your pet, review care instructions, and ensure we're the perfect fit for your family.

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How do I book a service?

To book a service with Finn and Rory Pet Care, customers first book online. A meet-and-greet is required for all new clients. Payment is collected in person at the end of the meet-and-greet, and scheduling is confirmed after the booking is received.

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Still have questions?

We'd love to hear from you. Reach out anytime and we'll get back to you as soon as possible

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